Since COVID-19 decimated the travel sector at the start of 2020, passengers at London Heathrow Airport (LHR) are once again at record highs.
The airport reports that in January 2023, more over 5.4 million passengers passed through Heathrow, making it the busiest beginning in the previous three years.
The customer satisfaction rate at Heathrow is currently at or higher than pre-pandemic levels, and 98% of travelers wait less than 10 minutes for security. “Passenger satisfaction scores at Heathrow are at or above levels from 2019,” the airport said.
According to Heathrow Airport CEO John Holland-Kaye, “We are welcoming families for the half-term vacation by providing exceptional service and reviving the allure of travel.
According to the Heathrow announcement, travellers were not significantly impacted by the recent Border Force strikes as initially anticipated. The Home Office is preparing for future strike action, which will begin between February 17 and 20, 2023, by training military personnel, government employees, and volunteers.
The usage of eGates for kids between the ages of 10 and 11 was also confirmed by Heathrow as part of a Border Force trial during the upcoming break.
The airport also applauded the decision by British Airways and Virgin Atlantic to resume ticket sales to China, reopening a crucial market for British goods.