True Corporation Faces Network Disruption, Revises Compensation Plan
On May 22, 2025, True Corporation Plc faced a significant network disruption affecting mobile and internet services across various regions in Thailand. The outage caused widespread inconvenience for customers, impacting both personal and business communications. Following regulatory intervention from the National Broadcasting and Telecommunications Commission (NBTC), True Corporation has now announced an enhanced compensation package to address the shortcomings of its initial offer.
Background: The Network Outage and Initial Compensation
The network failure on May 22 led to substantial service interruptions nationwide. Initially, True Corporation offered affected customers 100 minutes of free voice calls and 10GB of complimentary data usable within 24 hours. However, users expressed dissatisfaction, citing the compensation as inadequate considering the disruption’s scope and duration.
In response, the NBTC instructed True to review and improve its compensation plan to better reflect customer impact and uphold service standards.
New Compensation Measures by True Corporation
Following NBTC’s directive, True Corporation has committed to a more comprehensive compensation scheme. Key improvements include:
- Increased Data Allowance: A larger volume of free data will be allocated to affected customers, exceeding the initial 10GB offer.
- Extended Call Minutes: The free voice call quota will be increased to better support disrupted communication needs.
- Longer Validity Period: The timeframe to use the free data and calls will be extended beyond 24 hours, providing greater flexibility.
- Additional Benefits: The company is considering further measures such as service discounts or billing credits to regain customer trust.
Customer Guidance and Next Steps
True Corporation urges all affected subscribers to stay updated via official company channels. Detailed information on eligibility, claim procedures, and timelines for receiving compensation will be communicated shortly.
Industry Impact and Regulatory Expectations
This incident highlights the critical importance of reliable telecommunications infrastructure in Thailand’s digital economy. The NBTC’s proactive stance on compensation signals an industry-wide expectation for accountability and enhanced customer service in network failure scenarios.
True Corporation’s swift response to adjust compensation measures is a necessary step in repairing customer confidence and maintaining market leadership.
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