Royal Mail is to lose its 360-year-old monopoly on delivering parcels from Post Office branches, after concerns about poor quality of service persuaded the postal service to sign deals with rivals Evri and DPD in the run-up to Christmas.
The two couriers would be added to the options available at the counter from later this month, the Post Office said, with customers given a choice for the first time.
Industry sources said the decision was the result of increasing dissatisfaction at the Post Office with Royal Mail because of customers complaining about the standard of service.
The two companies were part of the same group until 2012, when the Post Office was split out into a separate business, as part of the privatisation of Royal Mail led by the then business secretary, Vince Cable.
While the Post Office manages the network of 11,500 branches and banking services, Royal Mail is responsible for delivery, where it faces increasing competition from courier companies.
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